FREQUENTLY ASKED QUESTIONS (FAQ)
1. ORDER & SHIPPING
Q: How long will it take to receive my order?
A: Orders are processed within 1 – 3 business days (Monday – Friday). Transit time takes between 4 – 8 business days (Monday – Friday). The total estimated delivery time is 5 – 11 business days.
Q: What is the daily order cut-off time?
A: Our order cut-off time is 5:00 PM (MST - Mountain Standard Time). Orders placed after 5:00 PM MST will begin processing on the following business day.
Q: How much does shipping cost?
A: We offer Free Standard Shipping on all orders within the United States. No hidden fees or extra handling costs are added at checkout.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Please allow 24 – 48 hours for tracking details to update on the courier's website.
2. RETURNS, REFUNDS & CANCELLATIONS
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Q: Do I have to pay for return shipping?
A: No! Return shipping is 100% FREE. Once your return request is approved, we will provide you with a prepaid return shipping label via email.
Q: Is there a restocking fee for returned items?
A: No, we do not charge any restocking fees ($0.00).
Q: How long does it take to receive my refund?
A: After we receive and inspect your returned item, your refund will be processed back to your original payment method within 5 – 7 business days.
Q: What should I do if my item arrives damaged or defective?
A: Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, contact us at support@stylesvora.com with photos of the item and your order number. We will send a free replacement or issue a full refund immediately.
3. CONTACT & SUPPORT HOURS
Q: How can I contact customer service?
A: You can reach us via email at support@stylesvora.com. We respond to all inquiries within 24 business hours.
Q: What are your support hours?
- Company Name: SONAMU LLC
- Store Name: Stylesvora
- Business Address: 21808 N 39th St, Phoenix, AZ 85050, USA
- Support Email: support@stylesvora.com
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST - Mountain Standard Time)